Tuesday, 22 January 2019

CREATING IT FUTURES DOUBLES ITS FREE IT TRAINING & CAREER PROGRAM FOR ADULTS FOR 2019


After seven years of perfecting its IT workforce training model, Creating IT Futures is doubling the reach of its free IT-Ready career program. With classes now available in seven cities, IT-Ready trains, certifies and places unemployed and under-employed adults in their first jobs in the information technology (IT) field.

With a shortage of qualified workers, the IT industry has more than a half-million jobs open in America. Thousands of these jobs are in helpdesk technician or software testing roles, making double the national wage. IT-Ready prepares adults for these roles in just eight weeks with full-time training. No previous experience is necessary and only a high school diploma or GED is required.

Students can apply to one of the 25 IT-Ready classes this year in Charlotte, NC; Chicago; Minneapolis – St. Paul; Phoenix; Portland, OR; San Antonio and San Diego at https://www.creatingitfutures.org/it-ready/apply-to-it-ready. The full-time classroom-based courses are underwritten by grants and financial donations, so that students can attend classes for free. 

“With financial support from major organizations such as Boeing, Cognizant U.S. Foundation, CompTIA and TEKsystems, and local partnerships with Goodwill Industries, Jewish Family & Children’s Service, Urban League, WorkSource and Wounded Warrior Project, among many others, we’re able to double our number of classes this year,” said Charles Eaton, CEO of Creating IT Futures. “The tech industry needs more workers, and more workers need more opportunities. America has the people to fill many of these tech jobs; they just need the right training. With IT-Ready, we’re putting hard-working adults back into the workforce where they can earn family-sustaining wages and drive the economic growth of this country.” 

Creating IT Futures also is helping to diversify the tech industry and open career doors to a wider demographic. Populations that traditionally have been under-represented in the IT workforce, such as women, people of color and veterans, are encouraged to apply. By working with dozens of local employer partners, Creating IT Futures places about 86% of its graduates into full-time employment in the tech industry.

Students work toward CompTIA A+ certification in the IT-Ready Technical Support class, and three software testing certifications in the IT-Ready QA class. IT-Ready students receive free tuition, books and learning materials, more than 240 hours of classroom and hands-on tech and soft skills training, and certification vouchers. Classes run from 9:00 a.m. to 4:00 p.m. every weekday for eight weeks.

Beyond recruiting for participants for IT-Ready training, Creating IT Futures is looking for businesses to consider the resumes of certified IT-Ready graduates and interview qualified candidates for entry-level IT positions. 

About Creating IT Futures 


Founded in 1998 by CompTIA, Creating IT Futures is a 501(c)(3) charity with the mission of helping populations under-represented in the information technology industry and individuals who are lacking in opportunity to prepare for, secure, and be successful in IT careers.

Success Secrets: How you can Pass CompTIA Certification Exams in first attempt 



Wednesday, 9 January 2019

How to Advance Your Career as a Technical Support Specialist Through CompTIA Certifications


What Is a Technical Support Specialist?


A technical support specialist does a range of tasks, from installing software to setting up computer workspaces, as well as solves technical issues that arise on a day-to-day basis. A technical support specialist may also do the following:

  • Maintain system capability by testing computer components
  • Train users on proper use of hardware and software
  • Document hardware and software changes, revisions and problems
  • Test an organizations’ existing equipment and programs and try out new systems and software to see if the organization would benefit from them
  • Clearly communicate with managers and co-workers to ensure the understanding of the proper use of technology and any troubleshooting that may be needed

A technical support specialist may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat.

A technical support specialist is an important piece of an IT team, and companies generally employ more than one at a time. Technical support specialists at larger companies may be called upon to write user manuals for their employees or customers. Fields like education, finance, computer systems and telecommunications employ technical support specialists.

How to Become a Technical Support Specialist


A technical support specialist can be an entry-level tech support job, not requiring a four-year degree. Most companies hiring for this position will look for someone with some IT or customer service experience, which may be obtained during schooling or an internship. CompTIA's workforce charity, Creating IT Futures, helps train adults for technical support specialist positions for free through its IT-Ready program.

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As an entry-level tech support job, technical support specialist could lead to other positions, like computer programmer or database administrator as one’s experience and education grows. 

Certifications like CompTIA IT Fundamentals+ can give you the background in IT that you need if you don’t already have it, and CompTIA A+ can get your foot in the door as a technical support specialist. Check out the CompTIA Career Roadmap to see what other certifications can help you become a technical support specialist.

The Details


Technical Support Specialist Salary


The salary for a technical support specialist, or computer user support specialist, varies based on job responsibilities, company and location, but the median annual wage in 2017 was $50, 210, according to the U.S. Bureau of Labor Statistics (BLS).

Technical Support Specialist Job Outlook


Employment of technical support specialists is on the rise, with 11 percent growth expected from 2016 to 2026, according to the BLS. If you want to get into IT, technical support specialist is a great place to start.

Job Titles Related to Technical Support Specialist


  • Customer support specialist
  • Help desk specialist
  • Information technology project manager
  • IT training specialist

Success Secrets: How you can Pass CompTIA Certification Exams in first attempt